RT @AndyBerke: John Franklin, Sr., was a trailblazer in the Chattanooga community. He was an incredible coach, teacher, and leader. He’s ma…

View Our
Facebook Page!

Report Fraud, Waste,
and Abuse

Online Services Payments, GIS Maps, Tax Information
Contact Department contacts, Reports and Requests

Victim Services

Chattanooga was one of three cities across the nation selected to implement the ELERV Project.

The Victim's Service Office is funded through the Enhancing Law Enforcement's Response to Victims (ELERV) grant program. This grant is funded through a partnership between the Department of Justice/Office for Victims of Crime and the International Association of Chiefs of Police.

Essentially the project is part research, part practice and training. We are currently in the baseline phase of gathering data. We are looking to survey our officers internally (attitudes towards victims, areas for growth in training, etc), survey the community externally (on our response to victims, satisfaction rates, etc), as well as do focus groups for special populations. We will then take the results of our assessments and create a specialized curriculum to train all of our officers and create overall departmental changes as needed. We will be conducting periodic assessments throughout the project to measure progress and make adjustments as needed. At the end of the grant project we will enter into an evaluation phase where we measure how far we've come since beginning the ELERV project. This will also give us recommendations for how to proceed in the future.

The original project runs from October 2015 - October 2018.

Victim Services Unit

Victims and survivors of violent crime have the right to feel heard and supported in regards to the dynamics of crime and trauma's lasting impact on individuals. They need to have access to support services that address their psychological and emotional needs, as well as have their safety concerns addressed. The overall goal of the Victim Services Unit for the Chattanooga Police Department is to partner with officers, investigators, and community collegues to create a network of care and support for victims of violence in our City. This will be achieved through direct service provision, continued follow-up care and advocacy, criminal justice support, and community agency referrals. The following are objectives of the Victim Services Unit:

  • To fill the gaps in social services where there are no current resources or advocacy being provided to victims of crime.
  • To create a cohesive and streamlined response to the victims of violent crime who are being engaged by the Chattanooga Police Department.
  • Increased awareness of local and community resources and social services for victims of crime.
  • Increased awareness of Victim's Rights and Responsibilities in the criminal justice and judicial processes.
  • Provide comprehensive and ongoing training for Chattanooga Police Department, other local law enforcement agencies, and the public safety community at large.


Services Provided:

  • Intake & Assessment
  • Follow-up
  • Safety Planning
  • Social Service Planning
  • Criminal Justice Support and Advocacy
  • Court Accompaniment
  • Crisis Counseling & Intervention
  • Information & Referral
  • Filing Assistance for TN Criminal Injuries Compensation Program
  • Community Outreach
  • First Responder Training
  • On-Scene Response


Hours of Operation:

Monday - Friday, 8:00am - 4:30pm

On-Call Chaplains: 24/7 Crisis Response

Victim Services Coordinator: Caroline Huffaker 


Photo by Mike Williams