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The City of Chattanooga has recently updated our Sewer Billing system. If you do not have an online account, you may pay your bill online as a guest. Please enter your account number and check out as a guest to process your payment.


In order to sign up for a new online account, you will need to obtain your new billing ID number. This number will be located on your next billing statement. When you receive that bill, y ou will create a new user name and password for the new system.


Please note that you can also make a payment with our automated phone system at 844-898-3672.


If you are unable to make a payment using your customer ID number, please contact 1-833-237-8064 for assistance. Any other needs or requests should be directed to the 311.


Thank you for your patience as we work through this transition!

Pay Sewer Fees


Chatt311 is the fastest, most convenient way to report your City of Chattanooga related issues or to make requests.

To report an issue

Call - 311 and/or 423-643-6311

Email –

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Or download our 311 application on your cellphone to report an issue directly or click Submit a Request below.

For all emergencies, please call 911.


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Animal Services

All Animal Services issues for the City of Chattanooga are managed through the McKamey Animal Center. Please contact them directly by using the above link or following phone contact:

Phone: (423)305-6500


1st Floor City Hall Annex
100 E. 11th Street (map)
Chattanooga, TN 37402
(423) 643-6311

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Office Hours are 8:00 am to 6:00 pm Monday through Friday.

Derek Frizzell 
311 Customer Service Manager