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Innovation Delivery and Performance


To grow a culture of innovation that delivers value to Chattanoogans based on direct feedback and data-driven insight.


All City employees are continuously innovating and improving services for Chattanoogans. The Department of Innovation Delivery & Performance is comprised of the following divisions:


The 311 Service Center: Chattanooga’s One Call for City Hall - simplifies citizen access to government by providing a single point of contact for all City services.

The Office of Performance Management and Open Data (OPMOD): Seeks to push the City of Chattanooga internally to maximize the immense amounts of data it has to the benefit of its citizens.

The Office of Innovation: Implements a continuous improvement framework that drives meaningful change in City government to ensure progress is being made as a whole towards accomplishing the ONE CHATTANOOGA vision.


Innovation Delivery and Performance
101 E. 11th Street (map)
Chattanooga, TN 37402

311 Service Center

Office of Performance Management and Open Data

Office of Innovation