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Office of Family Empowerment

 OFE Logo Transparent


Office of Family Empowerment:

Office: 423-643-6434

The mission of the Office of Family Empowerment is to change the lives of Hamilton County residents by collaborating with our partners to provide support and coaching to help individuals achieve well-being and economic independence.

While our focus has shifted to case management, we still offer some emergency assistance (with rent, mortgage, or utilities) for those experiencing a crisis by appointment only. Contact our office to learn more about emergency assistance programs! 


Low-Income Home Energy Assistance Program




2023-2024 aplicación en español

The Office of Family Empowerment is home to the Low-Income Home Energy Assistance Program (LIHEAP) for Hamilton County, which provides assistance for income-eligible families to help in meeting rising home energy costs. Assistance may be received only once per program year and is applied directly to the applicant's account with the energy provider.


Each program requires that the household meets established income requirements. The current LIHEAP program year runs October 1 - September 30. You can apply for your one-time benefit one of two ways: through Regular LIHEAP or Crisis LIHEAP.

Regular LIHEAP: provides assistance to any household in Hamilton County that has an active utility account (for longer than 28 days).

You can print off the application and attach all requirements to it and turn it in to our office one of many ways:

MAIL IN/ DROP IT OFF:                       FAX:                                 EMAIL:

6098 Debra Rd                                    423-643-6439       

Chattanooga TN 37411


Once you apply, you will receive a letter in the mail within 4-6 weeks stating if you were approved, denied or if your application is pending. If approved, a credit will be applied directly to your account.

For your convenience, all completed energy assistance applications, along with supporting documents, can be emailed to Please note that all emailed applications are unsecured and you should always use your discretion when sending personal information online. You may also email to request that an application be sent to you via email or postal mail or to ask for assistance with your application.

If further assistance is needed, call our office and leave a message at (423) 643-6434 and your call will be returned within 24 hours. It is our goal to provide you with information and resources as quickly as possible.

Follow us on Facebook for updates: Click here for more information!

Before submitting an application, please note that the last 30 days of income is calculated when applying for assistance. Therefore, if you lost your job last week, you may not meet income eligibility. You must provide documentation of income loss (i.e. employer separation letter).

Coming up for the 2023-2024 LIHEAP year: 


Drive Thru 1

LIHEAP Info Graphic 1




OFE in your Community GRX 1 1

Staff at the Office of Family Empowerment (OFE) are taking their talents on the road and into the community centers! Representatives are setting up at selected community centers once a month to help residents with all services they provide. Stop by to talk with a representative about your case or apply for assistance. See schedule below: 

Avondale Community Center - Every 2nd Thursday 12:30 pm - 4:30 pm

Thursday, February 9, 2023
Thursday, March 9, 2023
Thursday, April 13, 2023
Thursday, May 11, 2023
Thursday, June 8, 2023
Thursday, July 13, 2023
Thursday, August 10, 2023
Thursday, September 14, 2023
Thursday, October 12, 2023
Thursday, November 9, 2023
Thursday, December 14, 2023


Carver Community Center - Every 3rd Thursday 12:30 pm - 4:30 pm

Thursday, February 16, 2023
Thursday, March 16, 2023
Thursday, April 20, 2023
Thursday, May 18, 2023
Thursday, June 15, 2023
Thursday, July 20, 2023
Thursday, August 17, 2023
Thursday, September 21, 2023
Thursday, October 19, 2023
Thursday, November 16, 2023
Thursday, December 21, 2023


East Lake Community Center - Every 3rd Tuesday 12:30 pm - 4:30 pm

Tuesday, February 21, 2023
Tuesday, March 21, 2023
Tuesday, April 18, 2023
Tuesday, May 16, 2023
Tuesday, June 20, 2023
Tuesday, July 18, 2023
Tuesday, August 15, 2023
Tuesday, September 19, 2023
Tuesday, October 17, 2023
Tuesday, November 21, 2023
Tuesday, December 19, 2023


Glenwood Community Center - Every 1st Tuesday 12:30 pm - 4:30 pm

Tuesday, February 7, 2023
Tuesday, March 7, 2023
Tuesday, April 4, 2023
Tuesday, May 2, 2023
Tuesday, June 6, 2023
Tuesday, August 8, 2023
Tuesday, September 5, 2023
Tuesday, October 3, 2023
Tuesday, November 7, 2023
Tuesday, December 5, 2023


Ramsey Community Center - Every 1st Thursday 12:30 pm - 4:30 pm

Thursday, February 2, 2023
Thursday, March 2, 2023
Thursday, April 6, 2023
Thursday, May 4, 2023
Thursday, June 1, 2023
Thursday, July 6, 2023
Thursday, August 3, 2023
Thursday, September 7, 2023
Thursday, October 5, 2023
Thursday, November 2, 2023
Thursday, December 7, 2023


South Chattanooga Community Center - Every 2nd Tuesday 12:30 pm - 4:30 pm

Tuesday, February 14, 2023
Tuesday, March 14, 2023
Tuesday, April 11, 2023
Tuesday, May 9, 2023
Tuesday, June 13, 2023
Tuesday, July 11, 2023
Tuesday, August 8, 2023
Tuesday, September 12, 2023
Tuesday, October 10, 2023
Tuesday, November 14, 2023
Tuesday, December 12, 2023



Family Support Programs

The Office of Family Empowerment offers different levels of case management. If you are interested in reaching the goal of self-sufficiency, call our office at (423) 643-6434.

Self-Sufficiency Case Management: This is a goal-based program that provides life skills training, coaching, and financial support to low- to moderate-income residents in Hamilton County. Participants seeking to obtain the skills and knowledge to help their families become self-sufficient are provided with community resources, educational opportunities, individual support, and access to valuable workshops and training opportunities. Commitment is six months to one year.

We also offer the Family Empowerment Program. This is an intensive, two-year case management program that uses evidence-based practices to support participants with wraparound services as they work towards their goals. Participants in this program are paired with a mentor, called a Family Coach, who encourages them on their journey through the program. Participants are also required to participate in a variety of classes and workshops, including classes on financial literacy, leadership and advocacy, energy efficiency, tech literacy, and more!

Community Development Department

New Office Location!

6098 Debra Road
Chattanooga, TN. 37411(map)
(423) 643-7300


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Dottie Brewer